WELCOME TO VANIDAY MARKETPLACE HELP PORTAL

How can we help?

WELCOME TO VANIDAY MARKETPLACE HELP PORTAL

How can we help?

WELCOME TO VANIDAY MARKETPLACE HELP PORTAL

How can we help?

All Articles

Browse through all our articles to find what you need.

Quick Links

Direct to the articles to solve your enquiry immediately

Support & Help Desk

Your direct access to support resources.

All Articles

Browse through all our articles to find what you need.

Quick Links

Direct to the articles to solve your enquiry immediately

Support & Help Desk

Your direct access to support resources.

All Articles

Browse through all our articles to find what you need.

Quick Links

Direct to the articles to solve your
enquiry immediately

Support & Help Desk

Your direct access to support resources.

BOOKING

View my bookings
To view your bookings

Log into your account
Click on ‘Your Bookings’ on the navigation bar
From there, you can view all your bookings

Cancel my booking
To cancel your booking


Log into your account
Click on ‘Your Bookings’ on the navigation bar
Select the booking you want to cancel
Scroll down
Click on the cancel button

Reschedule booking

To reschedule your booking

Log into your account
Click on ‘Your Bookings’ on the navigation bar
Select the booking you want to cancel
Scroll down
Click on the reschedule button
Choose new date and time
Click Save

Reschedule request will be sent to merchant for their acceptance and confirmation.

ORDER DETAILS

View my orders
To view your orders

Log into your account
Click on profile icon on the navigation bar
Click on ‘My Orders’
You will be able to see your orders

Cancel my order

To cancel your order

Log into your account
Click on profile icon on the navigation bar
Click on ‘My Orders’
Select the order you want to cancel
Scroll down
Click on cancel order

SHIPPING & DELIVERY

Delivery rate and charges

Delivery details

SGD 5.00 Flat Rate Shipping & Handling is fixed for all orders below SGD 80.00 via standard service to Residential Addresses and delivery to PO Box destinations. Orders above SGD 80.00 will receive free shipping & handling.

Change delivery information
To change your delivery information

Please contact us by
Live chat
Send an email
Submit a form

Order processing time

Orders will be processed as soon as possible.

Orders placed after 12 p.m. SGT Monday – Friday may not be processed until the following business day. Weekend orders will be processed the next business day.

Damaged items
We always try our best to package the items as securely as possible.

If your order arrives with a damaged or defective item, please contact us. We will be happy to take a look at your order and discuss options!

PAYMENTS & GIFTCARDS

Payment methods

We are trying our best to include more payment methods.

These are the payment methods we accept right now
Mastercard
Visa
Amex

Apply giftcard to order
Giftcards can be spent on any beauty and wellness service, in any salon that accepts online payment via Vaniday’s app or online puchases

At checkout page
Enter your code at ‘ Review and Payments’ provided in the email
Click ‘Apply Discount’
The discount will be applied.

VANIGLINT

Vaniglint rewards
Join VaniGlint today and start your unlimited rewards journey

VaniGlint is the unlimited savings and cashback loyalty programme by Vaniday. You can redeem your Glints for cashbacks, vouchers or discounts with countless choices of services through Vaniday’s booking platform. Every 1000 Glints can be redeemed for $1.00 during checkout.

BOOKING

View my bookings

To view your bookings

Log into your account
Click on ‘Your Bookings’ on the top right hand corner
From there, you can view all your bookings

Cancel my booking
To cancel your booking

Log into your account
Click on booking on the navigation bar
Select the booking you want to cancel
Scroll down
Click on the cancel button

Reschedule booking
To reschedule your booking

Log into your account
Click on ‘Your Bookings’ on the navigation bar
Select the booking you want to cancel
Scroll down
Click on the reschedule button
Choose new date and time
Click Save

Reschedule request will be sent to merchant for their acceptance and confirmation.

ORDER DETAILS

View my orders
 To view your orders

Log into your account
Click on profile icon on the top right hand corner
Click on ‘My Orders’
You will be able to see your orders

Cancel my order

To cancel your order

Log into your account
Click on profile icon on the top right hand corner
Click on ‘My Orders’
Select the order you want to cancel
Scroll down
Click on cancel order

SHIPPING & DELIVERY

Delivery rate and charges

Delivery details

SGD 5.00 Flat Rate Shipping & Handling is fixed for all orders below SGD 80.00 via standard service to Residential Addresses and delivery to PO Box destinations. Orders above SGD 80.00 will receive free shipping & handling.

Change delivery information
To change your delivery information

Please contact us by
Live chat
Send an email
Submit a form

Order processing time

Orders will be processed as soon as possible.

Orders placed after 12 p.m. SGT Monday – Friday may not be processed until the following business day. Weekend orders will be processed the next business day.

Damaged items
We always try our best to package the items as securely as possible.

If your order arrives with a damaged or defective item, please contact us. We will be happy to take a look at your order and discuss options!

PAYMENTS & GIFTCARDS

Payment methods

We are trying our best to include more payment methods.

These are the payment methods we accept right now
Mastercard
Visa
Amex

Apply giftcard to order
Giftcards can be spent on any beauty and wellness service, in any salon that accepts online payment via Vaniday’s app or online puchases

At checkout page
Enter your code at ‘ Review and Payments’ provided in the email
Click ‘Apply Discount’
The discount will be applied.

VANIGLINT

Vaniglint rewards
Join VaniGlint today and start your unlimited rewards journey

VaniGlint is the unlimited savings and cashback loyalty programme by Vaniday. You can redeem your Glints for cashbacks, vouchers or discounts with countless choices of services through Vaniday’s booking platform. Every 1000 Glints can be redeemed for $1.00 during checkout.

BOOKING

View my bookings

To view your bookings

Log into your account
Click on ‘Your Bookings’ on the top right hand corner
From there, you can view all your bookings

Cancel my booking
To cancel your booking

Log into your account
Click on booking on the navigation bar
Select the booking you want to cancel
Scroll down
Click on the cancel button

Reschedule booking
To reschedule your booking

Log into your account
Click on ‘Your Bookings’ on the navigation bar
Select the booking you want to cancel
Scroll down
Click on the reschedule button
Choose new date and time
Click Save

Reschedule request will be sent to merchant for their acceptance and confirmation.

ORDER DETAILS

View my orders
 To view your orders

Log into your account
Click on profile icon on the top right hand corner
Click on ‘My Orders’
You will be able to see your orders

Cancel my order

To cancel your order

Log into your account
Click on profile icon on the top right hand corner
Click on ‘My Orders’
Select the order you want to cancel
Scroll down
Click on cancel order

SHIPPING & DELIVERY

Delivery rate and charges

Delivery details

SGD 5.00 Flat Rate Shipping & Handling is fixed for all orders below SGD 80.00 via standard service to Residential Addresses and delivery to PO Box destinations. Orders above SGD 80.00 will receive free shipping & handling.

Change delivery information
To change your delivery information

Please contact us by
Live chat
Send an email
Submit a form

Order processing time

Orders will be processed as soon as possible.

Orders placed after 12 p.m. SGT Monday – Friday may not be processed until the following business day. Weekend orders will be processed the next business day.

Damaged items
We always try our best to package the items as securely as possible.

If your order arrives with a damaged or defective item, please contact us. We will be happy to take a look at your order and discuss options!

PAYMENTS & GIFTCARDS

Payment methods

We are trying our best to include more payment methods.

These are the payment methods we accept right now
Mastercard
Visa
Amex

Apply giftcard to order
Giftcards can be spent on any beauty and wellness service, in any salon that accepts online payment via Vaniday’s app or online puchases

At checkout page
Enter your code at ‘ Review and Payments’ provided in the email
Click ‘Apply Discount’
The discount will be applied.

VANIGLINT

Vaniglint rewards
Join VaniGlint today and start your unlimited rewards journey

VaniGlint is the unlimited savings and cashback loyalty programme by Vaniday. You can redeem your Glints for cashbacks, vouchers or discounts with countless choices of services through Vaniday’s booking platform. Every 1000 Glints can be redeemed for $1.00 during checkout.

FAQs

FAQs

How to view my bookings?

Log into your account → Click on ‘Bookings’ on the top right hand corner. From there, you can view your bookings.

Can I cancel my order?

Yes you can by Logging into your account → Click on the profile icon → Click on ‘My Orders’ → Select the order you want to cancel → Scroll down → Click on cancel order.

How much is the shipping fee?

SGD 4.00 Flat Rate Shipping & Handling is fixed for all orders via standard service to Residential Addresses and delivery to PO Box destinations.

What is Vaniglint?

VaniGlint is the unlimited savings and cashback loyalty programme by Vaniday. You can redeem your Glints for cashbacks, vouchers or discounts with countless choices of services through Vaniday’s booking platform.

Where to contact for help?
You can contact for help related to My.Vaniday with our Live chat or email us at contact@vaniday.com.sg.
What is the booking widget?

The booking widget makes booking your salon possible 24/7 where customers can view your availability and instantly book, with appointment details automatically added to your my.Vaniday appointment calendar.

FAQs

FAQs

How to view my bookings?

Log into your account → Click on ‘Bookings’ on the top right hand corner. From there, you can view your bookings.

Can I cancel my order?

Yes you can by Logging into your account → Click on the profile icon → Click on ‘My Orders’ → Select the order you want to cancel → Scroll down → Click on cancel order.

How much is the shipping fee?

SGD 4.00 Flat Rate Shipping & Handling is fixed for all orders via standard service to Residential Addresses and delivery to PO Box destinations.

What is Vaniglint?

VaniGlint is the unlimited savings and cashback loyalty programme by Vaniday. You can redeem your Glints for cashbacks, vouchers or discounts with countless choices of services through Vaniday’s booking platform.

Where to contact for help?
You can contact for help related to My.Vaniday with our Live chat or email us at contact@vaniday.com.sg.
What is the booking widget?

The booking widget makes booking your salon possible 24/7 where customers can view your availability and instantly book, with appointment details automatically added to your my.Vaniday appointment calendar.

FAQs

FAQs

How to view my bookings?

Log into your account → Click on ‘Bookings’ on the top right hand corner. From there, you can view your bookings.

Can I cancel my order?

Yes you can by Logging into your account → Click on the profile icon → Click on ‘My Orders’ → Select the order you want to cancel → Scroll down → Click on cancel order.

How much is the shipping fee?

SGD 4.00 Flat Rate Shipping & Handling is fixed for all orders via standard service to Residential Addresses and delivery to PO Box destinations.

What is Vaniglint?

VaniGlint is the unlimited savings and cashback loyalty programme by Vaniday. You can redeem your Glints for cashbacks, vouchers or discounts with countless choices of services through Vaniday’s booking platform.

Where to contact for help?
You can contact for help related to My.Vaniday with our Live chat or email us at contact@vaniday.com.sg.
What is the booking widget?

The booking widget makes booking your salon possible 24/7 where customers can view your availability and instantly book, with appointment details automatically added to your my.Vaniday appointment calendar.

Still have a question?

Sorry we didn’t manage to answer your question. Feel free to contact us below for help.

Still have a question ?

Sorry we didn’t manage to answer your question.
Feel free to contact us below for help.